I’ve just deleted the GolfNow App. I’ve been using it for over a year now. Functionally, the app works great. The aggregation of area golf courses was a useful tool. However, last week I accidentally booked a tee time for the next day when my nephew and I intended to play that day. We arrived at the golf course around 45 minutes before the tee time but immediately I realized my mistake when I went to check in. The course was able to get us a same day tee time and we happily played. I immediately went to the GolfNow app and cancelled the mistaken tee time. They still charged me. I called customer service today and they informed me that I had cancelled 23 hours and 27 minutes prior to my tee time therefore breaching their 24 hour cancellation policy. I politely informed the customer service rep that if she didn’t find some way to make an exception and refund me the $100 for a mistaken booking that I had cancelled in good faith as soon as I realized the mistake, that I would never use their service again. I also informed her that I’m a daily golfer. She made the decision for her company that she’d rather lose them a few thousand dollars rather than refund me $100. If GolfNow refunds me that money, I’ll happily renew my use of their service but I won’t support a company with such lack of empathy and unbudging adherence to strict policy. There’s ALWAYS a way to make an exception. In this case, they decided not to.

Thank you to the person who came up with this idea . I’ve never been able to afford to play such a great game more than once or twice a year being that it’s so Expensive to play and not having the most money to be able to play as much as I want and that would be every day twice a day now I can play at least once a month or once a week like in the beginning but for some reason it went from having to pay 10$ to only get 12 to 15 off a 65$ deal so not really helping atm not having a job and not having money like I should from what I’ve learned in my crazy life story , like who knew that having REAL PROPERTY is kinda a big deal thanks everyone who is close to me but I’m not here to talk about not being able to play the game I love but to endorse this awesome thing . So two thumbs up from me James Allen White of Wickenburg 👍🏻👍🏻

I’ve been a user of Golfnow for about 5 years. This weekend I had a tee time registered at a local golf course at 830 am…. Are area was hit by very bad storms the night before over 5 inches of rain in 30 hours governor actually issued a state of emergency for the day freeways were flooded higher then car roofs. I proceeded to wake up at 730 am and call the course and received no answer. I assumed with all the rain and no answer course was obviously closed. At some point the course opened that day and told Golfnow to bill me for a no show or cancellation. I’m an avid golfer never once missed a tee time or forgot to cancel a tee time it’s the respectful thing to do. But no answer at course and 5 inches of rain I thought seemed obvious. Needless to say I contacted customer service talked to employee who said the course said charge was valid and could do nothing about it. I asked to speak to a manager after about 20 minutes on hold they came back and said he would call within 24 hours it’s going on about 4 days. No attempt at calling me back at all. Seems a little careless on Golfnow to immediately take sides with course worker over a customer who has used them for over 5 years and never once had any issues.