I have been using the Companion app with my Oticon Intent 2 hearing aids for one month. I am still learning, but the basic controls are quite straightforward. My audiologist provided four basic listening situations which can be tweaked with the volume, balance, and equalizer controls. Streaming media and phone calls directly to my hearing aids is a real plus. My favorite feature is the “Mute” button. You can use it when neighbors are mowing their lawns or running chainsaws. I use it mostly to dampen the morning TV news. I did not mention previously that I have an iPhone 16 paired to my Oticon Intent 2 hearing aids. I think it would be helpful to reviewers if reviews included the make and model of all the devices associated with their hearing aids. Many older smartphones do not have the capability to handle all the features which modern hearing aids are capable of providing.

I was pleasantly surprised to get a prompt response to my inquiry, even at 10pm in the evening. As with many other companies with a help line they normally respond within a week or later. Sometimes they don’t respond at all. So I was very impressed with a response email within 30 minutes. The instructions given from your service representative was clear and concise and I was able to resolve my problem within minutes. I’m truly impressed. My only other concern is that my Bluetooth signal will periodically fade in and out during the day, even with fully charged batteries. This is a minor inconvenience and not a deal breaker. Thank you again!

You really need to find a fix for this problem. Since the new app my phone keeps disconnecting from the app. Over and over again. I need to restart my phone to reconnect to aids which when receiving a call means I need to disconnect my call. I complained many times when the new app came out but nothing has changed. I have seen only 1 app update in that time although you say you are always updating the app. I have complained to the VA about this many times and they say you will be updating soon . This is nothing new to them. I a due new aids in a few months from them and will not be getting Oticon because of the connection issues. Was told many of my fellow veterans are doing the same. It would behove you to find a fix sooner rather than later. This was my second set of Oticons it’s a shame to need to change brands for this connection issue. Please try to fix. Thank You